|
|
Scoring
= 90
Out of
a
possible
100
points: |
AN
Hosting
Web Hosting |
|
Overall:
90
|
Rates
number
three
for
overall
professionalism,
customer
care,
quality
of
equipment,
and
dependability. |
|
Available
Contact:
|
Contact
available
24/7/365
by
Phone,
Live
Chat,
and
email
ticket. |
|
Customer
support:
|
Negative
scoring:
Minus
-
5
Live
chat
only
available
Mon.
-
Fri.
9AM
to
6PM
|
|
Multiple
free
technical
support
modes
available:
Instant
message
via
Live
Chat,
telephone,
and
support
ticket.
Average
24
hour
email
tech
support
response
is
30
minutes.
Live
Chat
only
available
Monday
through
Friday
9:00AM
till
6:00PM
Live
Chat
average
response
time
is
30
seconds.
Telephone
"on
hold"
is
rare,
but
if
placed
on
hold
you're
usually
connected
or
re-connected
within
two
minutes
or
less.
Customer
support
personnel
are
courteous
and
see
each
issue
through
to
completion.
Facility
supervisors
and
engineers
are
always
on
stand-by
for
handling
of
unusual
problems.
|
Quality
of
Web
Servers
and
other
IT
equipment:
|
Equinix
IBX
dedicated
co-location
servers.
Equinix
IBX
is
used
exclusively
by
such
notables
as
Yahoo,
HotWire,
Fujitsu,
NASDAQ,
AT&T,
Earthlink,
MSN,
MCI
and
more. |
|
Useful
extras
and
special
features
offered:
Negative
scoring
-
5
charges
for
some
basic
scripts
|
See
our
quick
view
of
An
Hosting
features
and
pricing |
Close
Window
|
|
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