Scoring = 85
Out of a possible 
100 points:

Overall: 85

Available Contact:

Customer support:

Two free technical support modes:
Telephone (includes toll free numbers for sales and tech support) , Live Chat, and email available 24/7.

Average email tech support response is 30  minutes. Telephone "on hold" is rare, but if placed on hold you're usually connected or re-connected within three minutes or less.

Customer support personnel are courteous and see each issue through to completion. Cut and paste or automated responses are rare, with Tech support taking the time to write out personalized responses.

Facility supervisors and engineers are usually
on stand-by for handling of unusual problems.

Quality of 
Web Servers
no generator 
power back up - 5

Useful extras, special features offered:
no add on domains  - 10