|
Customer
support:
Negative
score -
20
no
Live
Chat
-10 Support
hours
limited
due
to
office
closure.
-
10
|
Technical
support:
Local,
National
Toll
Free,
and
International
telephone
technical
support is available
Monday - Friday 6 AM - 10 PM (MST) and
Saturday 8 AM - 6 PM (MST)
Sales Support:
Local & International
Telephone
sales
support is available:
Monday - Friday 6 AM - 10 PM (MST) and
Saturday 8 AM - 6 PM (MST)
Average
email
tech
support
response
is
10
minutes
when
open,
9
hours
when
closed
on
weekdays
and
12
to
24
hours
response
on
a
weekend.
Telephone
"on
hold"
is
rare,
but
if
placed
on
hold
you're
usually
connected
or
re-connected
within
four
minutes
or
less.
Customer
support
personnel
are
courteous
and
see
each
issue
through
to
completion.
Facility
supervisors
and
engineers
are
always
on
stand-by
for
handling
of
unusual
problems.
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