|
Customer
support:
Negative
scoring
-
15
points
No
live
chat.
Toll
Free
limited,
1
hour
per
month. Limited
hours
for
support
and
sales. |
Two
free
technical
support
modes
available:
Telephone,
and
email.
Limited
toll
Free.
Limited
Web Hosting Sales:
Open from 7:00 AM to 5:00 PM PST,
Mon -
Fri
Limited
Technical Support:
Open from 5:00 AM to 10:00 PM PST,
Mon
-
Sat.
Average
email
tech
support
response
is
15
minutes
during
open
hours,
up
to
12
hours
when
closed.
Telephone
"on
hold"
is
rare,
but
if
placed
on
hold
you're
usually
connected
or
re-connected
within
two
minutes
or
less.
Customer
support
personnel
are
courteous
and
see
each
issue
through
to
completion.
Facility
supervisors
and
engineers
are
usually
on
stand-by
for
handling
of
unusual
problems.
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